Policies & Information

Cancellation Policy

At Viselli Salon we have a firm 48 hour cancellation policy for all reservations. To make a reservation, we require a credit card to be saved on file. If less than 48 hours notice is provided for cancellation, 50% of the cost of the service(s) will be charged. In the event of a no call, no show on the day of the reservation 100% of the cost of the service(s) will be charged.

If you are late for your services the reservation will be abbreviated accordingly for the time allotted. Thank you for respecting everyone’s time, including your own.

No Refund Policy

As a salon, we pride ourselves on great customer service and the exceptional quality of our work. We will do our very best to ensure that all of our guests are satisfied with every service provided. Due to many variables, sometimes things do not go as expected and/or desired results can not be achieved. As a salon, our number one priority is guest experience and satisfaction. We ask that any guest who needs an adjustment to their hair reach out to us within 48 hours of the original service. Please be aware that shampooing the hair within 48 hours will affect what adjustments can be made. Depending on the nature and cause of the adjustment needed, we will determine the proper course of action. While these adjustments can be made, NO REFUNDS will be issued. By agreeing to receive the service, the guest agrees to pay the full amount of the service total upon completion of the services that same day.

Gratuities

Gratuities are given directly to your service provider using either cash or Venmo. Our salon coordinators can provide assistance with Venmo access for your service provider. We are unable to include gratuities with your credit card payment for service.

Gift Cards

Gift cards may be purchased in person, and we also offer the option to have them mailed to your preferred address. However, please note that we are not responsible for gift cards that are lost in the mail. We do not accept returns on gift cards, and they are not redeemable for cash or gratuity. Additionally, we are not responsible for lost or stolen gift cards.

Cell Phones

Please allow our team the opportunity to provide the best service possible by refraining from phone calls during service. This consideration is appreciated by fellow Clients as well.

Children

We are unable to accommodate children under the age of 10 as visitors or clients.

Product Returns

We offer product exchange or merchandise credit on most retail items within 30 days, when accompanied by proof of purchase. No cash or credit card refunds. We do not accept returns on brushes, blow dryers, flat irons or curling irons.

Color services

All of our color services are broken down on your service ticket and our booking schedule individually. These services do NOT include a blow dry or haircut finish. If you would like to book a finish please let our salon coordinator know. That is considered a separate service and will be an additional charge. We can not guarantee we will have space in the salon available for self-blow dries.